Payments & Ordering
Prices displayed are in U.S. Dollars and all payments must be made in U.S. dollars.
First time orders require prepayment in full. To ensure timely order processing we recommend payment by credit card or Pay Pal.
Please contact us if you would like to pay by money order, certified check, or company check. Please be aware that all funds must clear before orders are processed and may delay your order. There is a $50 charge for any returned checks.
For estimated charges (e.g. freight) adjustments will be made and invoiced or credited accordingly.
Minimum Order Amount
Our minimum order amount is $300. Orders that do not meet our minimum order amount may not be filled or may be subject to special handling fees.
All custom orders must be prepaid in full.
Past due accounts may be charged a finance charge of 1.5% per month or the maximum allowable by law. litchinut may commence action against the purchaser to recover the amount due and to pursue all remedies for the collection of such amount including reasonable costs of collection and attorney's fees incurred
Production & Scheduling
Customers must proof artwork and payments must be received and cleared before any job can be processed.
Custom orders typically take 10-15 working days to produce (M-F excluding holidays) after all approvals including proof if applicable (not including shipping time). Rush orders can usually be accommodated but may be subject to additional charges. Please ask about rush service availability and options when placing your your order.
All reorders will be billed at the quantity reordered and at the pricing in effect at the time of processing by litchint. There may be a re-set charge for some items please inquire for details on current pricing.
Changes & Cancellations
Changes or cancellations to orders may incur fees and will be examined on a case-by-case basis. Customized, special orders and some other types of orders are non-cancelable. Please inquire for details.
Original artwork or designs created or provided by litchinut and/or our subcontractors remains the property of litchinut and is for one time use only, unless otherwise agreed. To avoid art charges production ready artwork must be submitted in the required format for that item and production process.
Overruns/Underruns Due to high-speed manufacturing processes and quality standards in producing custom promotional items, over/under runs may occur. We reserve the right to over/under ship according to the industry standard for the specific product and process (typically 5-10%) and charge accordingly. Exact runs may be possible but an additional fee may apply. Please contact us for more details or to request an exact quantity run.
Product Specifications All orders are subject to the specifications of each product and factory (e.g. colors, setup charges, decoration/imprint size, etc.) and unless otherwise specified, the factory standards/defaults will be used. Details and order specifications are typically listed in the pre-sales catalog or on the website and will be provided upon request. We reserve the right to substitute items of equal or better quality in the event of shortages to ensure prompt delivery. Please note that item materials and colors may vary within an order and from order to order based on manufacturers supply, dye lots, and other conditions outside our control. Products are intended for for promotional purposes only and are NOT intended for use by children under 12 years old. If the items in your order are intended for children 12 years old or younger, you must notify us before proceeding.
Design & Promotional Credit
We retain the right to reproduce, publish and display designs, products, etc. (deliverables) in any medium (e.g. portfolios, websites, galleries, design periodicals ) for the purposes of recognition or professional advancement, and to be credited with authorship of the deliverables in connection with such uses.
Website Prices, Descriptions & Images We make every effort to keep our site up-to-date. However, market conditions fluctuate and may require changes in the product pricing, description, images, or customization. We reserve the right to change prices, descriptions, or any content on our site at anytime without notice. If a price is incorrect on an item that you want to order or for which you placed an order request, we will contact you with the most updated price or help you choose a different item that is within your budget.
Images on the web are limited in their ability to communicate color, scale, and detail. Please be aware of this when selecting products and be careful about making assumptions about products from the site image alone. We strongly encourage customers to contact us to acquire actual samples to review before purchasing. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between how an image appears on your monitor and the final product.
Claims, Adjustments & Returns
We are dedicated to your satisfaction. If there is any question or problem with your order you please contact us immediately. All claims must be received within seven (7) days of delivery. Due to the nature of custom merchandise we do not accept returns for custom products (printed, engraved, etc.) as such all custom orders are considered Final Sales. If you believe your order was not produced correctly you must contact us within seven (7) days of receipt of your order. We will work closely with you and our factory suppliers and manufacturing partners to resolve the matter. If it is determined that there was a manufacturing or material defect with your order we will issue you a Return Merchandise Authorization (RMA) number and additional instructions. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. Blank (undecorated items)must be returned within 10 days of the delivery and are subject to a restocking fee of 15-25% of total order plus the cost of shipping. Special orders, discontinued items and all other orders are not returnable and are considered final.
Claims for damages in transit must be made with the individual carrier so be sure to inspect cartons carefully before accepting delivery. If there appear to be any visible signs of damage to the cartons or if the cartons are open, broken or appear to have been tampered with ask the carrie personnel to note this and any concerns. Be sure to save all shipping cartons and and delivery receipts.
Submitting an order online or by approving an order with your signature indicates a conditional acceptance by litchinut of your offer to purchase our goods and your acceptance of our terms and conditions. Our order terms and conditions supercede any terms indicated in your purchase order if one is provided. By receiving and keeping the goods covered by this order you accept litchinut terms and conditions. You and litchinut further agree that any contract hereby entered into has been made and is to be construed by laws of the state of New York. We reserve the right to refuse any order for any reason whatsoever.
FOB Shipping Point. All orders are shipped FOB from their point of origin; shipping and any related fees or added services (e.g. insurance, drop ship charges, etc.) will be added to your invoice. Shipping amounts quoted or listed on orders may be estimated due to fluctuations in carrier charges and will be added or deducted to your invoice accordingly. We reserve the right to choose shipping method to meet in-hands date and bill accordingly. We are not responsible for shipping delays, damages, or loss of goods caused by the carrier, customs departments, acts of nature or other external factors. All merchandise becomes the property of the purchaser at the time of shipment. We cannot be held liable for any consequential or special damages arising from any delay in delivery.
Customs Duties and Taxes
The recipient of an international shipments may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We are required by law to collect sales tax in the state of New York. Customers in other states may be required to remit sales tax to their state or local authorities. Please consult with your tax advisor. Organizations, companies, or individuals that are tax exempt must provide us with a copy of their resale certificate or exemption certificate by fax to 877-881 6845.
Terms and conditions are subject to change at any time without prior notice. Branding Ideas℠ is a service of litchinut studios, llc.