litchinut Terms & Conditions

Payments & Ordering
Corporate Accounts
Production & Scheduling
Changes & Cancellations
Artwork
Over/Under runs
Product Specifications
Website Prices, Descriptions & Images
Claims, Adjustments & Returns Acceptance
Shipping
Sales Tax

Payments & Ordering
First time orders require prepayment in full. To ensure timely order processing we recommend payment by credit card or Pay Pal.

Please contact us if you would like to pay by money order, certified check, or company check. Please be aware that all funds must clear before orders are processed and may delay your order. There is a $50 charge for any returned checks.

For estimated charges adjustments will be made and invoiced or credited accordingly.

Corporate Accounts
If you wish to open a corporate account please download and complete our credit application.

Past due accounts may be charged a finance charge of 1.65% per month (19.8% per annum) or the maximum allowable by law. Litchinut may commence action against the purchaser to recover the amount due and to pursue all remedies for the collection of such amount including reasonable costs of collection and attorney's fees incurred

Production & Scheduling
Customers must proof artwork and deposits must be received before any job can be scheduled.

Custom orders typically take 10-15 working days to produce, excluding shipping time. Rush orders can usually be accommodated but may be subject to additional charges.

All reorders will be billed at the quantity reordered. There may be a minimal reset charge for some reorders.

Changes & Cancellations
Changes or cancellations to orders may incur fees and will be examined on a case-by-case basis. Customized, special orders and some other types of orders are non-cancelable. Please inquire for details.

Artwork
Original artwork designed by Litchinut remains the property of Litchinut and is for one time use only, unless otherwise agreed.

Over/Under runs Due to high-sped manufacturing process and quality standards over/under runs may occur. We reserve the right to over/under ship according to the industry standard for the specific product and process (5-10%). Exact runs may be possible but an additional fee may apply.

Product Specifications All orders are subject to the specifications of each product and factory (e.g. colors, setup charges, decoration/imprint size, etc.) and unless otherwise specified, the factory standards/defaults will be used. Details and order specifications are typically listed in the pre-sales catalog or on the website and will be provided upon request.

Website Prices, Descriptions & Images We make every effort to keep our site up-to-date. However, market conditions fluctuate and may require changes in the product pricing, description, images, or customization. We reserve the right to change prices, descriptions, or any content on our site at anytime without notice. If a price is incorrect on an item that you ordered we will contact you with the most updated price or help you choose a different item that is within your budget.

Images on the web are limited in their ability to communicate color, scale, and detail. Please be aware of this when selecting products and be careful about making assumptions about products from the site image alone. We strongly encourage customers to contact us to acquire actual samples to review before purchasing. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between how an image appears on your monitor and the final product.

Claims, Adjustments & Returns
We are dedicated to your satisfaction. If there is any question or problem with your order you please contact litchinut immediately. All claims must be received within seven (7) days of delivery. Restocking fees may apply to any return. We will do our utmost to help resolve any issue with your order. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, contact us immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with instructions.

Acceptance
Submitting an order online or by approving an order with your signature indicates a conditional acceptance by litchinut of your offer to purchase our goods and your acceptance of our terms and conditions. Our order terms and conditions supercede any terms indicated in your purchase order if one is provided. By receiving and keeping the goods covered by this order you accept litchinut terms and conditions. You and litchinut further agree that any contract hereby entered into has been made and is to be construed by laws of the sate of Maryland.

Shipping
Orders are shipped FOB from their point of manufacture; freight and related fees will be added to your invoice. We reserve the right to substitute items of equal or better quality in the event of shortages to ensure prompt delivery.

Sales Tax
We are required by law to collect sales tax in the state of Maryland. Customers in other states may be required to remit sales tax to their state or local authorities. Please consult withy your tax advisor. Organizations, companies, or individuals that are tax exempt must provide us with a copy of their resale certificate or exemption certificate by fax to 877-881 6845.